Booking & Cancellation Policy

The short version: a 10% booking fee holds your spot on our route. Give us more than 72 hours' notice and we'll move it to a new date once. Weather is on us.

Booking fee

When you book, online or by phone, we collect a booking fee of 10% of your service total. It reserves your time on our route and comes off your final bill. Everyone pays it, including longtime clients. The booking fee is nonrefundable.

Card on file

Every booking needs a card on file, even if you plan to pay another way.

Rescheduling

Tell us more than 72 hours before your appointment and we'll move your booking fee to a new date within a week of the original, once. With 72 hours' notice or less, the booking fee is kept and a new booking needs a new booking fee.

Cancelling or not being there

If you cancel, or the vehicle isn't available when we arrive, the booking fee is kept. There's no other cancellation charge.

Weather

We work outside, and Nantucket weather has its own plans. If rain, wind or cold means we can't do the job right, we'll reschedule you and your booking fee moves with you at no charge.

Paying for your service

The balance is due when the work is done. If it's still unpaid 3 days later, we'll give you a heads-up and charge the card on file.

Business accounts

Property managers and businesses with a signed agreement: your agreement's terms apply.

Booking an appointment means you agree to this policy. Questions? Call 508-228-2233. A real person answers.