Booking & Cancellation Policy

The short version: a 10% booking fee holds your spot on our route. We'll move it with you to a new date within 3 business days of the original. Weather is on us.

Booking fee

When you book, online or by phone, we collect a booking fee of 10% of your service total. It reserves your time on our route and comes off your final bill. Everyone pays it, including longtime clients. The booking fee is nonrefundable.

Agreeing to the price

Paying the booking fee means you're agreeing to the price we discussed — including any add-ons your vehicle needs, and the higher tier of service if it turns out not to qualify for the one you booked. We'll always tell you before we start, not after. Nothing lands on your invoice that you haven't already heard from us.

Card on file

Every booking needs a card on file, even if you plan to pay another way.

Rescheduling

Need a different day? If the new date is within 3 business days of the original, your booking fee comes with you. Further out than that and the fee is kept, and booking again needs a new one. We plan the route around your slot, and a day we can't fill is a day the crew still gets paid for.

Cancelling or not being there

If you cancel, or the vehicle isn't available when we arrive, the booking fee is kept. There's no other cancellation charge.

Weather

We work outside, and Nantucket weather has its own plans. If rain, wind or cold means we can't do the job right, we'll reschedule you and your booking fee moves with you at no charge.

Paying for your service

The balance is due when the work is done. If it's still unpaid 3 days later, we'll give you a heads-up and charge the card on file.

Business accounts

Property managers and businesses with a signed agreement: your agreement's terms apply.

Booking an appointment means you agree to this policy. Questions? Call 508-228-2233. A real person answers.