Cancellation Policy

The short version: your booking reserves a spot on our route, and 48 hours' notice lets us give that spot to someone else. Here's how it works.

Cancelling or Rescheduling

Life happens — just tell us at least 48 hours before your appointment and we'll cancel or move it, no charge. With less notice than that, we usually can't fill the slot, so a cancellation fee of 15% of the scheduled service applies.

Weather

We work outside, and Nantucket weather has its own plans. If rain or wind makes your appointment impossible, we'll reschedule you to the next date that works for you — no fee, no penalty, and you'll hear from us before you have to wonder.

Invoices

Invoices are due within 30 days. Past-due balances accrue 3% interest per week, so if something's holding a payment up, call us — we'd much rather sort it out than charge it.

Booking an appointment means you're good with the above. Questions before you book? Call 508-228-2233 — a real person answers.